FREQUENTLY ASKED QUESTIONS

Here are some of the most common questions we get from our customers. If you don't see the answer to your question here, please feel free to email us.

Order Processing

I just placed an order. How long before it will be shipped?

Answer
Generally speaking, if you order in the morning, we can ship your package later that day. If you order in the afternoon or evening, we won't be able to ship until the following day. There will be exceptions from time to time, but we do our best to ship all orders as quickly as possible.

If your order is being billed and shipped to different addresses, we'll need 1-2 business days for processing before the order can be shipped. Please keep this in mind when selecting your delivery time frame.

We do not ship or deliver packages on Saturday and Sunday. Weekend orders, including Friday afternoon and evening, will be processed on Monday.

I already placed an order with Phreshmen. Can I change something?

Answer
We ship all orders as quickly as possible, so we are not always able to make changes to an order after it is placed. Please email us immediately after placing your order. If we are able to assist you we will certainly do so.

How do I cancel my Phreshmen.com order?

Answer
We ship all orders as quickly as possible, so we are not always able to cancel an order after it is placed. Please email us immediately after placing your order. If we are able to assist you we will certainly do so.

Privacy Policy

What is your complete privacy policy?

Answer
View our Privacy Policy.

Why does Phreshmen ask for my email address? Will I get spam emails after I give it to you?

Answer
Providing us with your email address means we can send you two very important emails: one is a copy of the order that you place with us, and the other is a notification that your package has been shipped. We may also use email if it is necessary to contact you regarding your order. We will not send you spam emails, and we will not give your email address to anyone else.

Promotions

How can I find out about Phreshmen promotions?

Answer
We recommend that you sign up for our email mailing list. Once you sign up, we'll email you on a regular basis with the latest Phreshmen news, specials, and promotions.

Returns

What is your complete returns policy?

Answer
View our refund policy.

Did Phreshmen receive my return package yet?

Answer
We will send you an email at the time your return package is processed.

How can I do an exchange?

Answer
All packages mailed to our Returns Department will be processed as refunds. If you need an exchange, we recommend that you mail back your item for a refund, then place a new order with us at any time.

If I need to return an item, do I have to pay the postage?

Answer
Yes, if you mail an item back to us, you will be responsible for the return postage. We recommend that you add tracking and insurance for your own protection.

Are any items non–returnable?

Answer
Most of our items can be returned, including Sale and Clearance merchandise. Sorry, but we cannot take back intimate items including underwear, swimwear, or bodysuits. Please note that items cannot be returned after 30 days. Your return merchandise must be unwashed and unworn with the store tags still attached.

Sizes & Selection

Are there more sizes available than what's shown on the website?

Answer
Sorry, but the sizes you see on the website are all that we have available. Our customer service representatives do not have access to anything different than what you see online.

Can I search for items that are available in my size?

Answer
Yes, our Search lets you look for items by size, brand name, color, or any combination of these. Our Search can be located at the top right of our website.